lv18 FAQ — Answers to Questions on Security, Betting, Casino and Deposits
This page covers the most frequently asked questions from Bangladeshi players on every topic — from creating an account at lv18 to deposits, withdrawals, cricket betting, live casino and identity verification. Choose your question category below.
For ages 21+Question Categories
- 01 Stay Safe — Account and Data Security 5 Questions
- 02 Cricket Betting — BPL, T20 and Live Markets 5 Questions
- 03 Casino and Table Games — Live Dealer and Mobile 4 Questions
- 04 Deposit Questions — bKash, Nagad, Rocket and Upay 4 Questions
- 05 Identity Verification (KYC) — Documents and Privacy 4 Questions
Security
Stay Safe
Keeping your account and personal information secure while using an online platform is the most important thing. Read the questions below about lv18's security measures and what you should do.
Always check the address bar in your browser to confirm the real lv18 site address, and look for the HTTPS lock icon. Fake sites often make small changes to the spelling or domain — for example replacing "lv18" with "lv1-8" or "lvl8". If you receive a suspicious link, do not click it directly — type the address into your browser instead, and never share that link with anyone. Learn more about lv18 on our About Us page.
Yes. lv18 uses SSL encryption technology, which keeps your login details, payment data and personal information protected from third parties. You can check whether the connection is secure by looking for the green lock icon in your browser's address bar. Every piece of data travelling between our servers and your device is protected at this level. Read lv18's privacy policy to find out more.
No lv18 staff member or representative will ever ask for your bKash, Nagad, Rocket or Upay PIN. If anyone asks for this information — even using the lv18 name — it is a scam. Never share your OTP with anyone either. Always keep your mobile banking PIN to yourself; if you are suspicious, contact us immediately via live chat.
A strong password should be at least 8–12 characters long, mixing uppercase letters, lowercase letters, numbers and special characters. Do not use your date of birth or mobile number as a password. Avoid using the same password on other sites. Changing your password every few months and not telling it to anyone are good habits.
If you suspect this, contact lv18 live chat immediately and request a temporary suspension of the account. Also change your password and update the PIN on any linked mobile banking accounts. If any transactions were made without your permission, share those details with the support team — they are available 24/7.
Cricket Betting
Cricket Betting
From BPL to the T20 World Cup — find out everything here, from placing bets on live matches to what happens when a match is stopped by rain. The full list of markets is available on the lv18 cricket betting page.
Yes, you can place multi bets or accumulator bets at lv18. The odds of each selection are multiplied together, which means the potential return is much higher. For example: if three selections have odds of 1.50, 1.80 and 1.90, the combined odds are 1.50 × 1.80 × 1.90 = 5.13 (approximately), meaning a ৳100 bet returns ৳513 if all selections win. However, if even one selection loses, the entire ৳100 stake is lost — this is a high-risk bet.
You can bet on all major cricket tournaments at lv18, including BPL, IPL and the T20 World Cup. The available markets are shown separately for each match. Bangladesh Tigers matches generally have more markets available. It is worth checking the specific terms and conditions for a match before placing any bets.
If a match is abandoned due to rain or any other reason and the result is declared "No Result" or "Abandoned", the bet is generally voided and the stake is refunded. However, in some cases where a minimum number of overs have been bowled, the result may be considered valid. You should read the settlement rules for each market before placing a bet.
Yes, lv18 offers live in-play betting. You can place bets ball by ball as the match unfolds after it has started. Odds in in-play markets change quickly, so you need to make decisions fast. Using a reliable internet connection and the lv18 app makes the live betting experience smoother.
Popular cricket betting markets at lv18 include: Match Winner (which team will win), Toss Winner, Top Run Scorer, Top Wicket Taker, Runs in a Specific Over, Innings Total, Method of First Wicket and Man of the Match. Handicap and Over/Under markets are also available.
Casino and Table Games
Casino and Table Games
From live dealer games to roulette and baccarat — find full details of all casino games on the lv18 casino page. Common questions are answered below.
Yes, live casino games have real dealers — streamed live via video from a studio. These games are provided by recognised studios such as Evolution, Pragmatic Play Live and Ezugi. You can watch the cards or ball on screen and place your bets. It gives you the feel of a real casino from home.
Yes, the live casino runs fully on both the lv18 mobile browser and app. It works smoothly on both Android and iOS. With a good mobile network or Wi-Fi connection, the video stream stays smooth. Switching to landscape mode gives a better view.
In roulette, a wheel spins and you win a prize if the ball lands on the number or colour you bet on. The simplest bets are Red/Black or Even/Odd — these have roughly a 50% chance of winning. Betting directly on a specific number has higher odds but a lower chance of winning. Both European and live roulette are available at lv18.
Baccarat is actually quite simple — you just choose one of three bets: "Player", "Banker" or "Tie". Whoever has a hand total closest to 9 wins. You can start playing without knowing any special strategy. lv18 has low-stake live baccarat tables, so new players can get started easily.
Deposits and Withdrawals
Deposit Questions
You can deposit at lv18 using four mobile banking methods — bKash, Nagad, Rocket and Upay. The minimum deposit is ৳500 and the minimum withdrawal is ৳800.
lv18 supports four mobile banking methods for deposits: bKash, Nagad, Rocket and Upay. Withdrawals can also be made through these same four methods. The minimum deposit is ৳500 and the minimum withdrawal is ৳800. After a withdrawal is processed, funds generally arrive in your mobile banking account within 10–45 minutes.
After logging in to lv18, go to the deposit section and select bKash. The amount and payment number will appear on screen. Open your bKash app and use "Send Money", or follow the instructions shown. Once the transaction is complete, the balance is usually added within a few minutes. The minimum deposit is ৳500.
Nagad is equally supported at lv18. The deposit process with Nagad is the same as with bKash — go to the deposit section, select Nagad and follow the instructions. The minimum deposit is ৳500. The same rules apply regardless of which method you choose — it simply depends on which mobile banking account you prefer.
Deposits are usually added within a few minutes. If it has not appeared after 15–20 minutes, take your transaction ID (TrxID) from your mobile banking app and contact lv18 live chat support. Providing a screenshot or transaction details will help resolve the issue faster. The support team is available 24/7.
Identity Verification
Identity Verification (KYC)
The KYC (Know Your Customer) process is in place to protect accounts and prevent fraud. At lv18, this process is straightforward and your information is kept fully secure. Also read the Responsible Gaming Policy.
KYC verification is done to confirm the identity of the account holder — it is part of protecting you. It prevents someone else from opening an account in your name or withdrawing funds. lv18 may request this verification for large withdrawals or in certain specific situations. The process generally only needs to be completed once.
Yes. Identity documents submitted to lv18 are sent through SSL-encrypted channels and stored on secure servers. This information is not shared with any third party. For more details, read lv18's Privacy Policy.
Yes, this is very important. The name used on your lv18 account must match the name on your mobile banking account (bKash, Nagad, Rocket or Upay). If the names do not match, your withdrawal may be delayed. You should provide the correct name when creating your account.
A National ID card (NID) is generally the most accepted document. A passport or driving licence can also be used. You need to submit a clear photo or scan of the document showing your name, photo and expiry date clearly. The support team will let you know which specific document is required.
Have more questions? We're always here
If you don't find the answer to your question in this FAQ, lv18's support team will help you directly. Support is available in both Bengali and English.
Live Chat
24/7 live chat — start from the chat button on any page of the site
Email Support
For detailed issues, write to us by email: [email protected]
For ages 21+ All casino and betting activities at lv18 are for persons aged 21 and above only.