lv18 Responsible Gambling —
Play Safely
Entertainment is meaningful only when it stays within your control. lv18 believes every member's personal limits and wellbeing deserve the highest priority. On this page you will find out how to monitor your gambling habits, when to take a break, and where to get help if needed.
What Responsible Gambling Is and Why It Matters
Online casino and betting is an entertainment platform made entirely for adults. The minimum age to open an account at lv18 and play any type of betting or casino game is 21. This age limit is not just a rule — it is our firm commitment to protecting younger people from potential harm.
The core principle of responsible gambling is that playing is for entertainment, not a guaranteed way to earn money. Every game carries a chance of winning, but the chance of losing is equally present. Money that would cause problems in your daily life if lost should never be spent on bets. Our Terms and Conditions page contains detailed guidance on this, which every member should read.
lv18 provides several voluntary tools to protect its members — such as deposit limits, session limits, and self-exclusion. Using them is not a sign of weakness; it is a sign of awareness. Under our Privacy Policy, this information is completely confidential and is never shared with third parties.
If a family member becomes excessively dependent on online gambling, stay by their side and seek professional advice. Our FAQ page has answers to common questions about responsible gambling.
Gambling is for entertainment. Do not place more bets trying to recover money you have lost.
Set a fixed budget before each session and do not exceed that limit.
Avoid playing for long stretches at a time. Regular breaks help maintain mental balance.
Tools to Keep Yourself Protected
After logging in to lv18, you can activate these features by contacting the support team or directly through your account settings.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits can be made.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, the session will end automatically.
Self-Exclusion
Suspend your account for a set period — from 7 days up to permanently. The request takes effect immediately.
Bet Limit
Set a maximum amount per single bet so that one loss does not result in a large financial setback.
Reality Check
A pop-up message will appear at regular intervals reminding you how long you have been playing.
Contact Support
For any concern, talk to our team 24/7 via live chat or email. Support is available in both Bengali and English.
Send a Self-Exclusion Request
If you feel it is becoming difficult to control how much you play, fill in the form below. Our support team will block access to your account for the period you choose.
This request will take effect after verification by the support team. For urgent needs, contact us directly via live chat.
Important Information About Exclusion
During self-exclusion you will not be able to log in to your account, and no bonus emails will be sent.
Any balance in your account remains secure. You can apply to withdraw it once the period ends.
For permanent exclusion, the account cannot be reactivated — this decision is final.
Any attempt to open a new account during self-exclusion will be detected and blocked.
To regain normal access after a temporary break, contact the support team — the decision is yours.
Recognise the Warning Signs of a Problem
If you notice any of the following in yourself, take a rest and seek help if needed.
Spending Beyond Budget
Continuing to play after your set budget is gone, or placing bets with borrowed money.
Chasing Losses
Placing more bets after a losing session in an attempt to recover the money.
Family Tension
Arguments or conflicts with family or friends over gambling habits, or gambling in secret.
Disruption to Work or Study
Thinking about gambling or being occupied with it during work or study time.
Emotional Dependence
Feeling restless or low when unable to play; turning to gambling to manage your mood.
Losing Track of Time
Not keeping track of how long you have been playing, or skipping sleep to gamble.
Ways to Get Support
Asking for help takes courage. Support is available through any of the following.
lv18 Support Team
Live chat and email support are available 24 hours a day, 7 days a week. You can speak in Bengali or English. Our team is ready to help with account limits, exclusion, or any concern.
Family and Close Ones
Talk openly with a family member or trusted friend about your gambling habits. Their support can often be more effective than professional help.
Professional Counsellor
Reach out to a mental health specialist or counsellor. Various mental health centres in Bangladesh can help with overcoming this type of dependency.
lv18's Commitment: A Safe Gambling Environment
We believe building a responsible gaming platform is not just about following rules — it reflects a deep sense of responsibility towards our members. Through age restrictions, exclusion features, and 24/7 support, we ensure lv18 remains a safe and fair place.
Protection of Minors
The minimum age to take part in any gaming or betting activity at lv18 is 21. The registration process includes an age verification step. Any account opened with false information will be cancelled.
If there is a minor in your household, use a password lock on your device and never share your account details. Parental control software can also be used to block online gambling sites.
If you suspect a minor is using an account, notify our support team immediately. We will act quickly.
Build Healthy Gambling Habits
- Set a budget before you play and stop when it runs out, whether you are winning or losing.
- Never place bets while drinking or under stress — your ability to make decisions is reduced.
- Never bet with borrowed money or funds needed for household expenses.
- Give equal attention to other areas of your life — gambling is only a small part of it.
- Instead of playing for long stretches, play in short sessions and take breaks in between.
- Review your gambling history regularly — check your login history and transactions.