lv18's Privacy Policy

1 Types of Information Collected

lv18 collects user information in various ways. The information collected can be divided into two main categories: information provided directly by you, and information collected automatically.

Information provided directly — what you submit during account registration:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address and postal code
• National ID or passport number (for identity verification)
• Payment method details — bKash, Nagad, Rocket, or Upay account number

Automatically collected information — gathered while you use the site:

• IP address and device type
• Browser type, operating system, and device identifier
• Login time, page visit history, and session data
• Data collected from cookies and similar tracking technologies
• Gaming history and transaction records

2 Purpose of Data Collection

lv18 uses your information only for specific and legitimate purposes. There is a clear reason behind each piece of data collected, and no information is stored beyond what is necessary.

How your information is used:

• Account management: For registration, login, and account verification
• Financial transactions: For processing deposits and withdrawals and preventing fraud
• Customer support: For providing assistance via live chat or email
• Security: For preventing unauthorised access, fraud, and money laundering
• Service improvement: For reviewing user experience and improving services
• Promotional communications: For sending messages about bonuses and offers with your consent
• Responsible gaming: For monitoring play patterns and identifying risky behaviour

3 Data Storage and Security

lv18 follows industry-standard security practices to protect your information. All sensitive data is transmitted through SSL (Secure Socket Layer) encryption, which keeps communication between your browser and our servers fully secure.

Our security framework ensures the following:

• Data stored in the database is protected with AES-256 encryption
• Passwords are never stored as plain text — they are hashed
• Payment-related information is kept in a separate, more secure environment
• Regular security audits and vulnerability assessments are conducted
• Staff access to data is role-based and restricted to what is necessary

Your data is retained for as long as your account remains active or as required by legal obligations. Even after account closure, transaction records may be retained for a specified period in accordance with applicable law.

4 Data Disclosure and Third Parties

lv18 never sells your personal information to third parties or allows it to be used for advertising purposes. However, in certain specific situations, sharing information may be necessary:

• Payment processors: Limited information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: Providers of our gaming platform and security services, who operate under strict confidentiality agreements.
• Legal obligations: Required information may be provided in response to lawful requests from competent authorities.
• Fraud prevention: Cooperation with relevant authorities in investigating money laundering, fraud, or suspicious activity.

Whenever information is shared with any third party, we ensure that they follow the same standards of privacy and security. lv18 is responsible for the protection of your data.

5 User Rights

As a registered member of lv18, you have clear rights over your own information. We actively respect these rights:

• Right to access: If you wish to view any information stored about you, you may request it from customer support.
• Right to correction: If your profile contains incorrect information, you may request that it be corrected.
• Right to deletion: Where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to restrict processing: You may object to your information being used for specific purposes.
• Right to opt out of promotional communications: If you no longer wish to receive messages about bonuses or offers, you may unsubscribe at any time.

To exercise these rights, contact us via live chat or email. We provide support in Bengali 24 hours a day, 7 days a week.

6 Cookie Policy

Cookies are small text files stored on your device that help improve the site's functionality. lv18 uses the following types of cookies:

• Essential cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your preferences, language selection, and login details.
• Analytical cookies: Collect anonymous statistics to understand which parts of the site are most used.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some core functionality of the site.

7 Age Verification and Protection of Minors

The minimum age to open an account and participate in gaming activities on lv18 is 21. We follow a strict verification process to prevent minors from registering.

• Providing date of birth during registration is mandatory
• A national ID or similar document may be required for account verification
• No information from minors is knowingly collected or stored
• If a minor's account is identified, it is closed immediately

Our Responsible Gaming Policy contains detailed information about the protection of minors and setting play limits.

21+ This platform is for users aged 21 and above only.

8 Data Transfer

Your data is generally stored on servers located in Bangladesh. However, in some cases — particularly when working with technology partners — data may be transferred to another country. In such cases, we ensure that adequate protections for your data are in place in the recipient country and that contractual security clauses apply.

For any international data transfer, lv18 commits to maintaining the highest standards of your privacy and security.

9 Third-Party Websites and Links

If the lv18 site contains links to third-party websites, lv18 is not responsible for the privacy policies of those websites. When you visit another site, that site's own policy applies.

Game providers — such as Evolution, Pragmatic Play Live, and others — follow their own privacy policies. Your session data during gameplay may also be sent to the relevant provider's servers. For more information, please read the relevant provider's policy.

10 Changes to This Policy

lv18 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Post a clear notice on the website
• Send a notification to your registered email or mobile
• Display the update date at the top of the page

If you continue using the site after changes are made, you will be considered to have accepted the new policy. We therefore recommend reviewing this page from time to time.

Answers to any questions about our services, policies, and terms can be found in our FAQ section.