lv18 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the lv18 platform ("Site") and its users ("Members"). These Terms apply to all services, products, games and promotions on the site.

lv18 is committed to operating fairly, transparently and responsibly at all times. The site serves Bengali-speaking users in Bangladesh and all operations are conducted with the interests of local users in mind.

In these Terms, "we", "us" or "lv18" refers to the entity operating the platform. "You" or "Member" refers to a person registered on lv18. Before using the site, reading About Us will give you a better understanding of the platform's background and purpose.

To open an account on lv18, a member must meet the following requirements:

• Must be at least 21 years of age.
• Must register with an active mobile number.
• Each person may operate only one account.
• All information provided at the time of registration must be accurate and complete.
• Opening an account in a third party's name or using it on their behalf is prohibited.

Once registration is complete, the member can log in to the site using their username and password. It is the member's own responsibility to keep their login details confidential.

lv18 strictly prohibits gaming by minors and maintains a firm stance on this matter. All casino and betting activities are for persons aged 21 or above only.

lv18 may request documents to verify a member's identity and age at any time. Some account services may be temporarily restricted during the verification process.

The following documents are generally accepted for verification:

• National Identity Card (NID)
• Passport
• Driving Licence
• Birth Registration Certificate (where applicable)

If an account is opened with false information, or if an account is operated on behalf of a minor, lv18 reserves the right to permanently close the account and forfeit any deposited funds.

4.1 Account Security

Members are required to keep their username, password and OTP details completely confidential. Sharing this information with anyone else is prohibited. If unauthorised access to an account is suspected, lv18 customer support must be notified immediately.

lv18 is not responsible for any loss resulting from a member's negligence with their account details or sharing them with others.

4.2 Account Closure

A member may request closure of their account at any time through customer support. All pending transactions must be settled before the account is closed.

lv18 reserves the right to close an account without notice for the following reasons: breach of terms, evidence of fraud or deception, providing false information, and attempting to harm other members.

All financial transactions on lv18 are handled entirely through mobile banking services. Deposits can be made via bKash, Nagad, Rocket and Upay. The same methods apply for withdrawals.

5.1 Deposit Rules

• The minimum deposit amount is ৳500.
• Deposits must be made from a mobile banking account registered in the member's own name.
• Deposits from third-party accounts are not accepted.
• Successful deposits are generally credited to the account within a short time.

5.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 10–45 minutes.
• Account verification may be required before a withdrawal.
• To withdraw winnings earned from a bonus, the wagering requirement must be met.
• lv18 reserves the right to temporarily suspend a withdrawal in the case of suspicious or irregular transactions.

lv18 offers various types of bonuses and promotional offers. Each offer has its own specific terms and members must comply with them.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10 times the bonus amount. That is, depositing ৳1,000 gives a ৳1,000 bonus for a balance of ৳2,000 — to withdraw, you must wager ৳1,000 × 10 = ৳10,000.

6.2 General Bonus Terms

• A bonus may not be claimed more than once (unless the promotion's terms state otherwise).
• If there is another active bonus on the account at the time of claiming a bonus, the new bonus may not apply.
• lv18 reserves the right to cancel a bonus if evidence of fraud or misuse in bonus activity is found.
• Each promotion has a set validity period; expired bonuses will be considered void.
• Bonus funds cannot be withdrawn directly — they are for use in games only.

6.3 VIP Programme

lv18's VIP programme has three tiers: Bronze, Silver and Gold. Regular activity is required to reach higher tiers. VIP members receive a weekly cashback benefit — up to 0.3% at Bronze tier, up to 0.5% at Silver tier, and up to 0.8% at Gold tier on weekly net losses. For example, if a Silver member's total net loss in a week is ৳20,000, they will receive ৳20,000 × 0.5% = ৳100 cashback.

All games available on lv18 are powered by various verified game providers. Each game has its own rules and payout structure, which can be found within the game.

• Game outcomes are determined entirely through a Random Number Generator (RNG).
• Winnings displayed incorrectly due to a technical error are not valid.
• If a member has any objection to a game result, they may contact customer support within 24 hours.
• If the internet connection is lost during a game session, the session will be saved on the server and will continue once reconnected.
• lv18 reserves the right to remove any game temporarily or permanently.

The following activities are strictly prohibited on lv18 and involvement in such activities may result in account closure and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Using multiple accounts to exploit bonuses (bonus abuse).
• Attempting to interfere with the site's systems or software.
• Playing games using automated bots or scripts.
• Attempting to gain unauthorised access to another member's account.
• Using the site for money laundering or illegal financial activities.
• Attempting to gain an advantage by providing false or misleading information.

lv18 always strives to ensure uninterrupted service. However, service disruptions may occur for the following reasons and lv18's liability in such cases is limited:

• During server maintenance or upgrades.
• System issues with third-party service providers (such as mobile banking or game studios).
• Internet connection problems or power outages.
• Unexpected technical errors or cyber attacks.

For transactions that were not completed due to a technical disruption, lv18 will investigate and take appropriate action. However, lv18 does not accept liability for any loss incurred by a member during a disruption.

lv18 believes that gaming is a form of entertainment, not a way to earn money. The platform is mindful of members' mental and financial wellbeing and provides various protective measures toward that end.

Members can set deposit limits for themselves, take a break from their account for a specified period, or apply for permanent self-exclusion. For details on these services, see our Responsible Gaming Guidelines.

If signs of gaming addiction appear or you feel you are at risk, please contact lv18 customer support.

lv18 is committed to protecting members' personal information. All data is stored and transmitted via SSL encryption. Members' information is not sold or transferred to third parties without permission.

For details on what information we collect, how we use it and what rights members have, please read our Privacy Policy.

• Information provided at registration is used for account management and verification.
• Transaction information is retained for financial record-keeping.
• Members may request correction or deletion of their information.
• Any security concerns can be reported directly to customer support.

lv18 reserves the right to partially or fully amend these terms at any time. Members will be notified of significant changes as early as reasonably possible.

Continuing to use the site after changes have been made will be taken as acceptance of the new terms. Members are therefore advised to revisit this page from time to time and stay updated on the latest version.

The date from which amended terms take effect is the "Last Updated" date shown at the top of the page.

If you have any questions about these terms or wish to raise an objection, please contact lv18 customer support. Our customer support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.

Before raising a dispute, members are requested to first attempt resolution through customer support. You can also visit our Frequently Asked Questions (FAQ) section for answers to common queries.